Someone at home depends on medicine or equipment

Start here

1. Register as a vulnerable customer with your electricity supplier. Ask the supplier about the support available for your household.
2. Make a plan with your pharmacist or GP before a power cut. Agree what to do with fridge medicines and powered equipment. Read medical dependence and power cuts.
3. Keep the pharmacy, GP and out-of-hours numbers with your plan. Ask your GP for the local out-of-hours contact.
4. Ring 112 or 999 in an emergency.

We do not give medical advice.

Agree your plan before a power cut

Talk to your pharmacist or GP about fridge medicines and powered equipment before power is lost. Keep their advice with your pharmacy, GP and out-of-hours numbers.

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Common questions

Where do I get advice for my household?

Speak to your pharmacist or GP and use HSE advice on preparing for severe weather.

Who should I ask about fridge medicines and powered equipment?

Make a plan with your pharmacist or GP before a power cut and agree what to do with your medicines and equipment.

Where do I register as a vulnerable customer?

Contact your electricity supplier and ask about the support available for your household.